Returns & Exchanges
At Gorillaz, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn apparel. If your new gear doesn't fit or meet your expectations, simply follow our streamlined process to initiate a return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging with all tags attached to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing